Refund Policy
Last updated: 14 September 2026
This voluntary policy is additional to your statutory consumer rights and does not limit them.
::: Hyperoche Render Refund guarantee: If you are not satisfied with the Hyperoche Render for blender you can get the refund within 14 days from the store you purchased without asking for any reason.
::: Hyperoche Restaurant ERP or Phengos Refund guarantee: If you are not satisfied with Hyperoche Restaurant ERP or Phengos software purchase, contact the store you purchased from within 30 days. :::
If the store you purchased from is not helping we will back your refund request with the store — without asking you for a reason.
Who processes a refund
Hyperoche does not take payments directly, so we cannot return money we never received. The store that took your payment holds the payment method and is the only party that can refund it. What we can do — and will do — is support your request.
Each store acts as merchant of record for its own sales: it takes the payment, issues your receipt, and handles applicable taxes including EU VAT.
stores
When Hyperoche software is sold through a thirdparty store or a merchant of record, the provider named on your receipt processes the refund under its own procedure. Our 14 or 30-day guarantee as applicable for each software applies irrespective of wherever you bought.
If you are unsure who processed your purchase, or the store does not respond, email support@hyperoche.com with your order reference.
What our guarantee can and cannot do
What we will always do. Within the refund period, and without asking for a reason, we will support your refund request with the store if our help is required with the store.
What we cannot do. We cannot return money we never received, and we cannot overrule a store's decision. The store holds your payment method and makes the final call.
Effect of a refund on your licence
Few of the Paid Hyperoche software is delivered digitally with a perpetual licence key. Receiving a refund ends your licence to use the refunded software.
The software validates its licence offline and does not contact a server for permission to run. When a licence is refunded, its key is added to our revocation list, and that revocation takes effect when the application is next updated.
We do not remotely disable software already installed on your computer. After receiving a refund you must stop using the software and remove the licence key, as the refund requires.
Trials
Where a trial is available, such as the one-month Restaurant ERP trial, it exists so you can evaluate the software before buying. We would rather you use the trial than buy and refund.
EU consumers
Consumers in the European Union also have statutory rights, including a 14-day right of withdrawal for distance purchases.
For digital content supplied immediately with your express consent, that statutory right may end once supply begins. See our Terms of Sale for details.
Contact
For refund questions, contact support@hyperoche.com.